Wrenlock privacy policy

Progress and settings

Wrenlock does not require a game account. Puzzle progress and settings are stored on your device. The game does not provide an in-game cloud-sync account. Device or operating-system backups may include progress and settings; restoration is not guaranteed. Restoring a purchase restores paid access, not puzzle progress.

Diagnostics and reports you choose to share

The game keeps a limited diagnostic log on your device, including events such as vault identifiers, counts or lengths, completion or purchase status, and save-recovery outcomes. It holds up to 500 events and trims entries older than seven days when the app processes the log. The log does not contain words tried, routes, purchase tokens or receipt bodies.

Under Settings → Privacy and data, you can clear diagnostics or preview an export and choose whether and where to share it. The export omits the log’s retention timestamps. A separate word-issue report is copied only when you choose; it can include the word, issue type, vault identifier, and app and word-list versions. Neither report is automatically sent to Cyber Labs. A recipient or sharing service you choose may keep its own copy.

Purchases

The first 10 vaults are free, and an optional one-time purchase unlocks the remaining 50. Apple or Google processes payment and maintains its transaction records. The app checks purchase and restore status to provide access and does not ask you to enter payment-card details. Purchases belong to the relevant store account and do not transfer between Apple and Google.

On Android, The app and Google Play exchange purchase information, such as product and transaction details and purchase status, to verify, restore and acknowledge access. The game verifies signed purchase evidence and stores it in Android’s app-private no-backup storage, separately from diagnostics. Cyber Labs may access order details through Google Play to provide purchase support. Google handles the information it receives under Google’s privacy policy. On iOS, the app uses StoreKit to check purchase access; Apple handles information under Apple’s privacy policy.

Support and website visits

If you contact us, we receive your email address, message and any information or reports you choose to provide. We use them to respond and maintain the support conversation. Please do not send passwords, verification codes or payment-card details.

The Wrenlock pages are part of cyberlabs.solutions and are separate from the game. The website uses PostHog for page views and selected link interactions; page URLs, titles, referrers, campaign parameters and a browser identifier may be processed. The company privacy policy describes website processing and choices.

Security, retention and deletion

We use administrative and technical safeguards for information we handle. Android purchase evidence is signature-verified before it is cached; store purchase records are maintained by the store. No internet service can be guaranteed completely secure.

You can clear diagnostics or delete puzzle progress using the game’s settings. Clearing app data or uninstalling the game also removes its local data. Store transaction histories, device backups and copies you shared with another person or service are separate and may remain outside the game. Store purchase records and refunds are handled by the relevant store.

We retain support correspondence as needed to respond and maintain records, subject to legal, security, accounting or operational needs. You may request access, correction or deletion of personal information you sent us; see the company privacy policy for more information.

For privacy questions or requests about information you sent us, email ani.rafyan@cyberlabs.solutions. For gameplay or purchase help, visit Wrenlock support.