Help with the vault.

Contact us

Email ani.rafyan@cyberlabs.solutions or call our public office at +1 858-585-4445. Support is provided by Cyber Labs Solutions, LLC.

How to play

Trace or tap adjacent letters, including diagonals, to form an accepted English word of at least three letters. Use each tile once per word. Each banked word must reach an unopened safe. Banking spends its letters; open all four safes to finish. Undo, reset and hints are free.

A word isn’t accepted

The included Wordbook lists accepted words. Names, abbreviations, hyphenated words and words with apostrophes are excluded. In the game, choose Word rules and then Report a word issue to copy a report you can review and choose to share. It includes the word, issue type, vault and app/lexicon versions; nothing is sent automatically.

Purchases and restoration

The planned initial US offer includes 10 free vaults and an optional USD $4.99 one-time unlock for 50 more. When available, connect to the store and choose Restore purchases on the purchase screen using the same store account. A pending or unverified purchase may need more time before access can be confirmed; try restoring before buying again. Purchases do not transfer between Apple and Google stores.

Progress and local data

Puzzle progress is stored on your device. Removing the app may remove it. A device backup may restore progress and settings, but restoration is not guaranteed. Restoring a purchase restores access, not puzzle progress. Resetting progress does not refund the store purchase.

Optional diagnostics

Under Settings → Privacy and data, you can preview a diagnostic export and choose where to share it. The export excludes purchase tokens and words tried. It is separate from a word-issue report, which includes the word you enter. You can also clear the local diagnostic log in the same screen. Please share only information you are comfortable sending; do not send passwords, verification codes or payment-card details.